Frequently Asked Questions
Everything you need to know about your Calla experience
What is Calla's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start your process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Calla, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we are working toward 100% by 2025.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.